Return and Refund Policy
At Stiva Store, we are committed to providing you with the best shopping experience possible. We understand that occasionally you may need to return a product or request a refund. Please review our Return and Refund Policy below:
- Return Eligibility:
- We accept returns for unused products within 2 days from the date of receiving the order.
- The item must be in its original condition with good packaging.
- Please note that customized orders are not eligible for return or refund unless the seller accepts the return.
- Return Process:
- To initiate a return, please contact our customer service team via our WhatsApp number within the specified return period.
- Provide your order details and a clear explanation of the reason for the return.
- Our customer service team will guide you through the return process and provide instructions for shipping the item back to us.
- Please note that all return shipping costs are the responsibility of the customer. Note: We pay 30 EGP of the shipping fees for each order we place.
- Refund Policy:
- If your return is approved, we will process the refund within 5 days of receiving the returned item and inspecting its condition.
- Please be aware that all shipping fees paid on the original shipment will be deducted from the total refund amount.
- Refunds will be issued via Vodafone Cash or Intapay, and the refund will be processed within 5 days after the return has been verified.
- Non-Refundable Items:
- Customized orders are not eligible for a refund unless the seller accepts the return.
- Digital products, such as digital PDFs, are also non-refundable once delivered.
- Reprint Policy:
- Please note that we do not offer reprints for customized orders unless the seller accepts it.
If you have any questions or require further assistance, please contact us.
Thank you for choosing Stiva Store. We appreciate your support and look forward to serving you in the future.
Note: Please note that the return and refund policy may vary depending on the specific terms and conditions agreed upon between the buyer and the seller.