Stiva Store Privacy Policy
At Stiva Store, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our community. By using our services, you agree to the terms outlined below.
1. Information We Collect
- Personal Information: When you place an order, sign up for events, or join our community, we may collect personal details such as your name, email address, phone number (for WhatsApp), and payment details (e.g., Vodafone Cash or Intapay).
- Community Engagement: If you join our WhatsApp community, we may collect and store your contact information to facilitate group interactions.
- Usage Data: We collect data on how you interact with our website, such as pages viewed, clicks, and browsing history, to improve user experience.
2. How We Use Your Information
- Order Processing: We use your personal information to process and deliver your orders, including customized decks, accessories, and other products.
- Customer Support: Your contact details help us communicate with you regarding your order, refunds, or returns, and to confirm your order via WhatsApp.
- Community Updates: If you are part of our Stivaoh Community, we use your information to keep you updated on events, special content, and meetups.
- Marketing: With your consent, we may send promotional emails or WhatsApp messages about new products, tournaments, and special offers.
3. Data Security
We are committed to keeping your personal information safe and secure. We use encryption and other security measures to protect your data from unauthorized access, alteration, or disclosure.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who help us provide services, such as payment processing (Vodafone Cash, Intapay) or delivery services. These partners are obligated to keep your information confidential and secure.
5. Your Rights
- Access and Correction: You have the right to access and update your personal information. Contact us via WhatsApp if you need to make changes.
- Opt-Out: You can opt out of marketing communications at any time by contacting us directly.
- Community Membership: If you wish to leave our community, please notify us, and we will remove your contact details from our groups.
6. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on our website, and we will notify you of significant changes via email or WhatsApp.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us via WhatsApp at [Insert WhatsApp number].
Thank you for trusting Stiva Store with your personal information. We are committed to protecting your privacy and enhancing your experience with us.